BoagWorld Podcast, S20 Ep1

I was invited to join Paul Boag on his podcast to talk about the benefits and defining success metrics on client projects.

Listen to the podcast on Pauls site.

We discuss some of the following topics:

• Task Performance Indicator: A Management Metric for Customer Experience
• The System Usability Scale
• What is Success? How To Define Key Performance Indicators
• Choosing the Right Metrics for User Experience