I want to work with great people and accomplish amazing things.
Currently Director Product Experience at Telus Health, Canada. Previously product Design Director at MyBuilder and co-founder of Product Design agency Every Interaction. In the past I’ve been a Head of UX, a Product, UX and UI Designer.
What I've got to offer
I’m a product guy through and through. A problem solver who wants to help his team understand the audience and strategy to come to a solution that can be tested and verified.
Diverse experience. I’ve worked extensively client and agency side on hundreds of different products across many verticals, giving me a unique insight.
I’ve been building design teams for over a decade, and pride myself on helping everyone I’ve worked with become better designers, helping to mentor them through their career and move onto their next role as much more employable contributors.
I’m a manager, but I still like to contribute. I enjoy being in the thick of problem solving and getting hands on occasionally as well as managing and mentoring my team.
I am independent and self-motivated. I know when to hussle, when to compromise and when to stand up for the good of my teams and projects.
A many-hat-wearing, collaborative team player who enjoys helping wherever I can in a business. The more cross-team collaboration, the better the whole business can be.
Experience
I am currently Director of Product Experience at Telus Health (formerly Lifeworks, pre-acquisition) where I built and lead a team of tempted Product Designer, UX researchers and UX copywriters. Largely responsible for the product vision and delivery direction, whilst ensuring involvement and collaboration between departments to ensure smooth delivery.
For 2.5 years I was Product Design Director at MyBuilder.com; a marketplace that helps homeowners find tradespeople. In my role I built and lead the Design/UX team, working intimately with tech everyday, and also working closely with marketing, service, trade quality and other departments in cross-functional teams. I’m also on the senior management team where I contribute to company objectives and roadmapping.
Before this I founded and ran London based UX design agency Every Interaction. We worked with clients such as The Economist, UBS, DHL, BMW, eBay, and Generali. Every Interaction designed apps, products and services for startups, innovation teams and major brands. We were a small and specialist design team, who were able to deliver world-class solutions.
Prior to Every Interaction I was running my own smaller digital design agency for 3 years mostly working on startup projects and MVPs. I’ve been the Head of UX at a large top London agency for 2 years, and worked client-side inside well funded tech startups on a contract basis. View my full work history on LinkedIn.
My years of experience running an agency has taught me to be flexible. It has enabled me to build experience in a broad range of disciplines from business development to HR and marketing. Day-to-day I ran our projects and managed the clients. This involved leading the direction of the product development and UX, creatively directing the output and managing the production through to testing and delivery. I would take care of all client communications and workshops whilst supporting my team with their daily responsibilities.
My journey so far
I have worked in the digital design industry my entire career. After graduating on a Friday in 2003, I was working in the city at an agency the following Monday. I began my career just after the dotcom crash, working on fixed width 800x600px website designs, some in accessible HTML, others augmented with Flash. Web technologies moved on and the freedom to craft more detailed user experiences followed.
I started at a top-5 London agency in the early 2000’s which permitted me to work on a range of large client projects that presented an interesting array of challenges. Over the 4 years I stayed with this agency I got to work alongside some very talented colleagues from whom I learned a great deal.
After contracting for several more agencies I moved client-side into the start-up world which allowed me to embed myself into a company and work on digital products in a way I’d not been able to before.
Several years of product-based contracting granted me the freedom to travel the world, experiences I believe made me a more empathetic designer. I eventually settled back down into another top London agency as the Head of UX Design. I enjoyed the role and had the opportunity to work with another fantastic team. I eventually became frustrated with how the agency world at the time was still so focussed on websites. Very few were focussing on products, so I decided to make a go of it myself. I quickly built my own client list and after a few years co-founded Every Interaction.
Every Interaction focussed on delivering UX & Design services for products and apps. We built a good roster of clients who presented us with the type of interaction and design challenges we loved to solve. We grew a strong team and gained a reputation of being the people to come see if you had a complex system that needed design thinking to create or evolve.
My interests today are in solving big problems. I want to leave my dent in the universe and say I contributed to something that will affect people for the better. I want to work with great people and accomplish amazing things.
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